Refund Policy

1. Overview

Thank you for choosing IMAT Platform. We strive to provide exceptional educational assessment services. Please read this refund policy carefully before making a purchase.

2. Free Plan

We offer a free plan that includes:

• Access to 3 complete mock tests
• Basic results and analytics
• Full platform experience with ads

No payment is required for the free plan, and you can use it without any time restrictions.

3. Full Access Purchase

Our full access is a one-time purchase that provides:

• 50+ mock tests
• Ad-free experience
• Detailed performance analytics
• Lifetime access to all features

4. Refund Policy

Due to the digital nature of our product and immediate access to our resources, we generally do not offer refunds for full access purchases. However, we will consider refund requests in the following exceptional circumstances:

Refund Eligibility:

• Technical issues preventing service access that we cannot resolve within 48 hours
• Duplicate charges or billing errors
• Unauthorized or fraudulent charges

No Refund Will Be Provided For:

• Change of mind after purchase
• Not using the purchased service
• Failure to meet expected scores or results
• Not reading the product description before purchase

5. How to Request a Refund

If you believe you qualify for a refund under our stated policy, please contact our support team at support@imatify.site with:

• Your account email
• Order details (order number if available)
• Detailed reason for your refund request
• Any supporting documentation

We will review each request on a case-by-case basis and respond within 3-5 business days.

6. Refund Processing

Once a refund is approved:

• Refunds are processed within 5-10 business days
• Funds are returned to the original payment method
• You will receive an email confirmation
• Your account access will be adjusted accordingly

7. Special Circumstances

Medical Emergencies:

We understand that unexpected medical situations can arise. If you experience a medical emergency that prevents you from using our service, please contact us with appropriate documentation. We will review these cases individually and may offer extended refund periods.

Platform Issues:

If our platform experiences significant technical issues that prevent normal usage for an extended period, we may offer compensation or extended access periods to affected users.

8. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact us for further discussion

We are committed to fair resolution of all disputes and will work with you to find a mutually acceptable solution.

9. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@imatplatform.com
Response Time: Within 24 hours during business days
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

10. Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on this page with an updated "Last updated" date. We recommend reviewing this policy periodically.